Smart Circle International
Reviews and Complaints
Direct Tv Installer, Smart Circle
My girlfriend and I are splitting. With Direct Tv in my name, we shopped around for the best deal to transfer the account to hers.
Got a good deal from Menard's in Mansfield, Ohio. The installer was a nice guy. He cleaned up and did a good job. However as far as Direct Cinema goes , he said it may take a little bit for things to download to work with the software and things.
So she signed the contract and he left. The home network as far as being able to record from the base nor the Direct Cinema ended up working. I tried to call the installer right away and he said to check the internet connections and reset the boxes. So I hung up and none of that worked.
I called a technician from directTv and he told me to unplug the ethernet connection on the main DVR box. That took care of the home network as for veiwing from the other rooms . However , as for the Direct Cinema, I need an SWM Splitter and a Deka kit. 30 some dollars.
Direct Tv said they were not responsible even though Direct Cinema was on her contract. They said they were not responsible for the parts. THEY TRIED TO SELL ME ONE ! !
I have tried to call the installer that states Smart Circle on his van at least 5 times including 2 text and he will not return or answer my calls. Gonna try another phone on Mon. My brother had things installed 2 weeks ago and his installer put the neccesary equipment in for everything to work proper.
If anyone has a solution to this problem, Please email me at aquamagic299@***.com. What complete BS
This Place Sucks
Scam, False Advertising of Job, Harassment
I joined Smart Circle International, LLC at the San Diego branch. Little did I realize the horrible nature of the company.
They lure you in claiming they do marketing and sales for Fortune 500 companies among their 311 divisions and 15,000 offices, and that if you join their "management training program" and work hard for 6 months you'll then be given your own office and make $150,000 per year. However, what they don't tell you is that it is door-to-door soliciting. The "clients" as they claim are just people that you walk up to on the street or in businesses. They make you work 72 hours a week, don't pay you overtime which is a violation of labor laws.
There is so much harassment and descrimination within the workforce, management picks their favorites and treat others unfairly. And forget raising issues of concern to management because they will just retaliate against you until you quit or until they fire you. And because there is so much bad publicity about this company the local offices which are all set up under different names just keep changing their names. I worked at the San Diego office cosmetics division called Foundation Marketing, Inc., now called Keystone run by Ian Laird, San Diego Campaign Manager, Sandy El-Rayes, Assistant Manager, and headed by Scott Williams, Smart Circle Vice President.
Sandy though just opened the Encino, CA office called Diamond, Inc. Other offices in the cosmetics division headed by Scott Williams include 2k Millenium in New Jersey, IDG in Dallas, Momentum Marketing Group in Cincinati, Skylink in Denver, NewGen Management in Massachusetts, Insight Marketing Group in Michigan, Empire International in Boston, Shu Marketing in Grand Rapids, Michigan, Vantage, Inc in Los Angeles, KC Event Marketing in Overland Park, Kansas.
If you want to do door-to-door sales and work very long hard hours it may be worth it for you to get ahead in business quick. But be very careful because management is corrupt, and if you don't fit within their "inner club" you will be singled out and pushed out.
Smart Circle at Best Buy Gives Bad Service
Smart Circle eventually did contact me and corrected all the issues. The representative did take time to understand the problems, and made sure they were all corrected to my absolute satisfaction. I was very impressed with the follow-up.
Cheated out of money
Smart Circle Directv
Installation not complete
I need Information.
Today I went in for an interview for a company that calls themselves Opti Marketing Inc or Opti Marketing Group, a.k.a OMG. The interview appeared to be legit I sat down with a man named Matthew Jay who is the manger of this branch. He presented the company and made everything sound great. I was told that I would start as a vender and after 2-4 weeks would be promoted, if I do a good job, to supervisor, then to assistant manager and eventually running my own office with my own team. I was told that as a vender I would make $7.25 per hour with commission bonus on top of that. I know that that does not sound like much but then he continued to tell me that no one in his office, due to commission, is making under $960 per week. I thought wow that sounds pretty nice. After being satisfied with what was presented to me I opted to do the second interview that same day which is out in the field with the current assistant manager. I had to drive 30 minutes to Bestbuy where I would get to observe what to expect as a vender. Upon arriving at Bestbuy, where I met up with the assistant manager, I began to realize that everything Matthew Jay presented to me in the first interview was a LIE!!! I found out that the $7.25 per hour was called "front money". Meaning that I would have to pay this money back to the company once I was making decent money off commission and then the $7.25 turns into 100% commission which would be all profit once the "front money" was paid back. I also learned that no one employed by this office was making the $960 that Matthew Jay claimed they were. They were lucky if they made $500. I am thankful that this information was revealed to me before I quite my job with benefits which is something Opti Marketing does not offer.
I am pretty sure that this whole "front money" thing is illegal. They are taking out taxes on it as thought this money is yours to spend and then turning around and taking it back. If anyone knows anything about how this could be legal or has definite proof that it is illegal I would like to hear what you have to say.
What I need to know is if anyone else has ever gone into Opti Marketing for an interview and if so, was the information similar to what I have said here? I am going to do everything that I can to have this office shut down before they get someone to leave a job that is paying the bills for a LIE!! So if anyone has anything or if you have been employed by this company I would be very greatfull to hear from you. My email is tdbehler@***.com.
Direct Tv/Smart Circle
Bait and Switch, DirecTv scam at Sam's Club
At Sams Club a scam artist posing as a DirecTV rep talked us into switchng from Dish. He told us we would have the same DVR features we had with Dish.
When the installation person showed up with different equipment we questioned it. He said it would work the same. Well it doesn't and when I call DTV to complain they said it's not our problem, your equipment was bought through a third party, call them. When I call S.C.I.
they say, your service has already been installed call DTV.
Stay away from DirecTv and SCI.
This company is a scam!!!!
Never ever use Smart Circle. This is a big time scam.
I purchased two packages from them to use for spa services and guess what? This spa is not accepting any customers with smart circle cards. They said that they are all booked. Please for 3 months straight?
I don't think so..Big time scam!!! I called to their customer service to asked for refund and they said that they can only do exchange not the refund. Did you see the exchange options?
I am not driving 100 miles away...So...save your money and stay away from this company!!! It is a big time scam!!!
Smart Circle International DirecTV Scam
I've had no Smartcircle.com
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This is an technician issue. Most DirecTV technicians are subcontractors. The unfortunate part of this is the Installation of DirecTV systems is contracted out to other companies who Further Subcontract installations out to other subcontractors.
Where the problem lies is with the companies not maintaining quality control and ensuring that EVERY Installation is completed to standard.
If every job was completed to Standard there would be very little issue with the system and initial setup because the Technician is responsible for ensuring that it works completely.
The solution is simple. You had Multi Room Viewing (MRV) on your order. Multi Room Viewing will not work with the Ethernet cable hooked directly to the DVR. Had the Technician verified that your MRV was working prior to his departing your home and closing the work order as required he would have realized his error and would have been required to fix the issue.
There are many issues with DirecTV using contractors and subcontractors to do the installations. Some are listed.
Pay - Most Technicians that come to your house to do your installations are contractors who are paid by the job. these technicians had to purchase everything right down to the connectors he is putting on the end of the cable and the direcTV shirt he is wearing.
Gas, Vehicle, tools Everything with the exception of the receiver and satellite dish that was used to do the installation was paid for by the technician if he is a Subcontractor.
Most companies are more concerned with getting paid for the installation. If the installation needs to be rescheduled or the work order needs to be modified they frown on it.
I cant tell you the amount of times I have heard "Just do whats on the work order." "If is is supposed to be HD and the work order says Standard just do it, the customer can upgrade later". I ALWAYS do the right thing for the customer. When the company I contract for gets upset for me I always tell them you are welcome to not give me any further work for doing the right thing for the customer. They always give me extra work.
It takes time to do a job right. Most technicians don't want to put in the time to do the job right. This is because they want to get home before dark. They want to use the least amount of materials they can. They don't get paid a whole lot. They have another job to get to. and a myriad of other reasons including Laziness.
DirecTV can get a handle on it but it would cost them A LOT of money. They are in the business of making money for their shareholders. My opinion as a DirecTV Technician (independent contractor) is that they need to get a handle on it. EVERY job needs to be installed to standard and inspected if need be.
Whoever is blaming Smart Circle for this is retarded. Smart Circle is a marketing company that ONLY handles the marketing/promotional side of things, any problems with installs or issues with Direct TV have nothing to do with Smart Circle. ONce you sign up for DTV (or the Home Depot stuff) Smart Circle is done with their end of the business any problems from that point on will be dealt with by the installer or DTV.
:) Direct TV is not a scam . Smart Circle is not a scam. The comapny is just unorganized and could be better put together.
They put people in owners positions and they leave them to fend for themselves without support.
Its a sink or swim issue and most people without a form of support and outside team efforts will not last more than 6 months. if they do last its part luck and part of what season it is and what they are doing to get sales.
Its very doggy dog system. many hours no life and sale til you cant sell anymore.
Problem is smart circle dos not train any installers if they do its a joke. I am a service tech for directv. I see some of smart circles jobs and they are all ate up jobs and I have to take them out and reinstall them so they will pass directv standards and the national electric code.
Smart circle is known for this type of customer dissatisfaction! The only way to get results is to speak with the stores general manager and file a complaint.
Also, contact smart circle's compliance department. Their main office is in Orange County,CA. The store should have the number or you can find it online. I called 949-609-**** and was able to speak with the compliance manager.
Hope that helps. I'm still not happy with the outcome, it was a horrible experience!
Let the in store rep know. Smart circle isnt a scam.
I sell DTV for smary circle. the rrp will contact his managet who can gelp you solve the problem.